Tour Reservation Policy:

In order to reserve the tour, the payment form online has to be filled out with all requested details. These details include the clients full names as they appear on their passports. Once the form is fully and legibly filled out and signed by the clients indicating agreement and adherence to our company policies, it will have to be sent to us by the clients to authorize Enka Travel to proceed with tour booking and charge the clients credit card.

Cancellation / Refund Policy:

If tour cancellation is 3 or more business days prior to the start of the tour, a refund will be made of the total paid amount except the cost of the domestic flight and/or bus tickets. Any time after a deposit or full payment form has been signed or tour has been booked online by clients and received by Enkatravel.com, domestic flight and /or bus tickets will NOT BE REFUNDED.

If tour cancellation is within 3 business days of the start of the tour, a refund will be made of the total paid amount except the cost of the domestic flight and/or bus tickets and the cost of a first-night hotel stay. The cost of domestic flight and /or bus tickets and the first-night hotel stay will NOT BE REFUNDED.

If cancelled within 48 hours of the start of any tour, NO REFUNDS will be made to clients by Enkatravel.com.

Administration Fee:

For ALL cancellations a non-refundable administration fee of 10% on the total tour package price per person will be charged. This low fee is to cover the costs of administering your reservation and will be applied to all cancellations processed regardless of the tour start date.

IMPORTANT:
The administration fee is in addition to the cancellation/refund policy charges described under the Cancellation / Refund Policy section above.

Special Notes:

In order to protect your personal property, please bring any valuable items with you at all times. Please do not leave any valuable items on the bus or at the hotel, attraction or restaurant. Enka Travel, local operators, pilots, drivers and tour guides are not responsible for any theft or loss at any location.

Important Notice:

1. Please use your own credit card to pay for your booking.
2. At least one of the passengers should be the credit card holder.
3. If you ask another person not taking this tour to pay for you, please ask the credit card holder to send an authorization letter and ID card to info@enkatravel.com right after he/she has paid.