The protection of your personal data is important to us. With this privacy policy, we would like to explain to you in more detail what personal data we collect and for what purposes this data is processed.
- Controller and contact“enkatravel” is a brand of “ENKA TRAVEL LTD”. Registered in England and Wales No: “15238770”.
- Subject of data protection
The subject of data protection is personal data, i.e. all information relating to an identified or identifiable natural person. Personal data is also referred to simply as data in the following.
- Automated data collection
When accessing our website, your end device automatically transmits data for technical reasons. The following data is stored separately from other data that you may transmit to us:
- URL of the page accessed
- Latency of the network connection
- Date and time
- Reviews and ratings
Our website offers the possibility to rate and comment on tours or activities. After you have completed a tour booked via our website, we may ask you to rate it accordingly. Submitting a rating is, of course, voluntary. When you submit a rating, we collect the data you enter in order to process it according to the function you use and publish it on our website. You can have a rating deleted at any time by contacting our customer service.
- Customer support
Processing of enquiries, Your request will be processed by our processor, ENKA TRAVEL LTD
- Improvement of customer service
In order to continuously improve our customer service, we analyse enquiries sent to us on the basis of certain parameters and keywords.
- Bookings
When you book a tour, activity or similar on our site, we collect the data required to carry out the tour. This usually includes the following information: First and last name, billing address, email address, telephone number, number of participants, date and time.
- Payments
You have various options for paying for your booking. In doing so, we will process the data required in each case depending on the selected payment method.
